Refund policy

The 60-night trial

Use your AURA for sixty nights. If your skin and hair haven't made the case for it by then, email us at gstoreworldwide@gmail.com and we'll arrange a return and refund you in full. You keep the cartridge.

Your AURA may be installed and used during the trial — that is the entire point of it. A used showerhead will not void your refund. We ask only that you keep the original packaging where you can.

How to start a return

Email gstoreworldwide@gmail.com with your order number and a sentence about what didn't work. We'll reply within one business day with return instructions and the return address.

Please don't send anything back before contacting us. Items returned without a return authorisation can't be processed.

Return shipping

We cover return shipping and will email you a prepaid label. We'll provide the return address and instructions.

Refunds

We'll notify you once your return arrives and has been inspected. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it.

If more than 15 business days have passed since we approved your refund and you haven't seen it, email us and we'll chase it.

Damaged, defective or wrong items

Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, send us a photo and your order number. We'll ship a replacement immediately and you won't need to return the original.

Exchanges

Changing finish is free within the trial window. Tell us whether you'd rather have Black, Chrome or White and we'll arrange it.

Discounted items

Discounted and promotional items are covered by this policy on exactly the same terms as full-price items.

Non-returnable items

Gift cards cannot be returned. Replacement filter cartridges bought on their own cannot be returned once the sealed packaging has been opened, for hygiene reasons. An unopened cartridge can be returned within 60 days.

Cancellations

Orders can be cancelled any time before dispatch. Once tracking has been issued, treat it as a return.

Subscriptions

Subscription deliveries can be skipped, paused, rescheduled or cancelled at any time from the link in your order confirmation email, with no cancellation fee and no minimum number of deliveries. Cancelling before a scheduled charge date prevents that charge. See our Subscription Policy for full details.

European Union: 14-day cooling-off period

If your order ships into the European Union, you have the right to cancel or return it within 14 days of receipt for any reason, without justification. Where our 60-night trial is more generous, the 60-night terms apply.

Questions

Email gstoreworldwide@gmail.com or call +1 437-225-4620. We answer every message ourselves.