Shipping & Returns

Shipping

Free shipping on every order. No minimum spend, no thresholds, and nothing added at checkout.

Orders placed before our daily cut-off leave our facility within one business day; orders placed after that go out the next.

You will receive a tracking link by email the moment your parcel is scanned in, and you can follow it the whole way.

We currently ship to Canada, the United States, the United Kingdom, Australia and New Zealand. If your country is not listed, write to us — we can often arrange it.

The 60-night trial

Install AURA and use it for sixty nights. If your skin and hair have not made the case for it by then, email gstoreworldwide@gmail.com and we will arrange a return and refund you in full. Keep the cartridge — it is yours either way.

Returns and exchanges

To start a return, email us with your order number and a sentence about what did not work. We will send return instructions within one business day.

• Returns accepted within 60 days of delivery on AURA products.
• Your AURA may be installed and used during the trial — that is the entire point of it.
• Refunds are issued to your original payment method within 10 business days of the parcel arriving back with us.
• Exchanging a finish is free — tell us which one you would rather have and we will ship it.
• Return shipping is free.

Damaged or wrong items

If your AURA arrives damaged or the wrong finish turns up, send us a photo and your order number. We will ship a replacement immediately, and you will not need to return the original.

Cancellations

Orders can be cancelled any time before they are dispatched. Once tracking has been issued, treat it as a return.

Contact us at gstoreworldwide@gmail.com. We reply within one business day.